Shell stations help

Use the Station Locator Tool on our site to track down the station you're after and you'll find most opening times are listed right there, next to the location.

Just enter your location on our Station Locator Tool and we'll let you know which station is the handiest for you. It's here that you'll also find all sorts of useful info, like the types of fuel, services and amenities available at each station. 

This number is a little tricky to pin down as we're creating more sites all the time! But you can keep track of the current number with the Station Locator Tool. 

We're sorry to hear you had a bad experience with us. We pride ourselves on friendly customer service, so we'd love to put it right. Please drop us a line at generalpublicenquires-uk@shell.com or give us a call on 0800 731 8888 and we'll do our best to make it up to you.

It's always nice to get good feedback! So if you had a great visit or someone went out of their way for you, we'd love to know about it. Contact us on or Twitter or Facebook, or you can contact us at generalpublicenquires-uk@shell.com or 0800 731 8888 - whichever's easiest for you.

It's our biggest priority to create the safest environment possible at all our stations. If you have experienced an accident at one of our sites, let us know. Please contact us at generalpublicenquires-uk@shell.com or 0800 731 8888 and tell us details of the incident. 

The availability of Calor gas cylinders at our stations changes on a regular basis. Please contact us at generalpublicenquires-uk@shell.com or 0800 731 8888 and we will help you.

You can exchange an empty Calor gas cylinder for a full one at any Shell site currently selling them, or even at any other Calor gas retailer. But if you need to dispose of any empty cylinders, these should be taken to your nearest public waste site.

Making sure all your engine components are clean is essential to keeping the engine in tip top condition. If anything gets dirty, the oil cannot lubricate and protect the engine properly, which could lead to premature engine damage. Shell Helix engine oils are designed to clean and protect engines, helping to improve performance and prevent any issues.