Shell Lubricants Memberplus Program T&Cs

In this document, GO+ will refer to the use of products and schemes available through Shell App, unless otherwise specified.

1. GENERAL

The mentioned terms and conditions are applicable across the entire Shell GO+ Scheme. Any participation and use of the GO+ is considered as acceptance of these.

• Shell reserves the right to vary, add, or amend the Terms and Conditions including but not limited to usage of GO+, reward earning, reward redemption etc.
• Terms and Conditions, as amended, varied or supplemented from time to time, supersede any earlier terms and conditions issued by Shell.
• Shell can cancel, withdraw, alter or close registration for the rewards scheme at any point in time.
• Shell has the right to amend the list of participating sites without any prior notice.
• All members of GO+ must be residing in India at the time of availing the scheme.
• All members of GO+ must be aged 18 years or above.
• All members of GO+ must have a valid mobile number, which will act as their unique identifier.
• The GO+ programme is not transferable, cannot be copied and can only be used by the member who is registered for the program.
• The rewards & benefits of this GO+ programme is not transferable to other programs run by Shell in India or globally. Members can only use their account (with phone no registered or linked to the App) and enjoy the App benefits in India.
• Shell may decline to issue, withdraw or cancel GO+ accounts, cards, coupons, vouchers and points, in whatever form, and/or remove a member from GO+ at any time where there is reasonable belief of:
  • any abuse or attempted abuse of the scheme;
  • any breach or attempted breach of these terms and conditions; and/or
  • any behaviour relating to the GO+ or the Shell Group that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information;
• Shell reserves the right not to reopen the account to the member in case any of the aforesaid conditions are met.
• In case you notice unauthorised transactions on your account, please reach out to our Customer Service.
• The terms and conditions do not confer any enforceable rights on a person who is not party to the terms and conditions.

2. REGISTRATION & CUSTOMER INFORMATION

• You can become a member of GO+ by downloading Shell App on your mobile through App Store or Play Store, and registering for Shell GO+ programme.
• You can start using your GO+ membership, once all mandatory registration details are completed in full and submitted.
• You can select your preferred mode of communication (i.e, via registered email id or registered mobile number or in-app push notification) while registering.
• Your mobile number acts as a unique identifier, and therefore, multiple memberships with single mobile number is not allowed.
• You shall ensure that a correct mobile phone number is provided while registering. Incase of incorrect mobile number is provided, Shell shall not be responsible for issue of points to the membership account thus created.
• Shell runs different schemes for certain set of Shell Go+ members from time to time. If you are eligible, you will receive unique Shell MemberPlus codes provided by Shell Retailers/ Dealers at Shell stations OR by Partners who have a tie up with Shell Mobility India. This code will enable you to receive special benefits under the Shell Go+ program.
• You must keep Shell informed of any changes to the information submitted. Shell cannot be held responsible for any loss of points or vouchers incurred, as a result of out-of-date information.
• In case you would like to change your registered mobile number, you must submit the change of Mobile number under Account section within the app, instead of opening a new membership account. If you register with a new number, a new membership account will be opened, and we will be unable to transfer any previously collected points to the new account.

3. EARNING POINTS

• GO+ is only applicable for purchases at participating sites as may be. Do check Shell App for information on presence of Shell Select, Deli2Go and delicafé at the participating sites.
• The schemes mentioned below are only applicable for GO+ customers holding an individual account. If you are a Fleet Solutions customer, please refer to the relevant section for details.
• You must present either your digital card or Physical card at the time of your purchase to earn points for the transaction undertaken. There will be no issuance of points for historical transactions.
• As a member, you can earn points from your personal purchases only. Points earned from the purchase of other customers, even if with the consent, may constitute as fraud.
• As an individual member, you will receive points based on purchase from participating sites as per the following criteria:
  • Fuel (Petrol & Diesel)
    5 points for every litre of Shell petrol or diesel purchased
    10 points for every litre of Shell V-Power fuel purchased
  • Advance Lubricants Range (for 2-wheelers)
    50 points for every litre of Advance AX3 or Advance AX5 lubricants purchased
    100 points for every litre of Advance AX7 lubricants purchased
    400 points for every litre of Advance Ultra lubricants purchased
  • Helix Lubricants Range (for 4-wheelers)
    50 points for every litre of Helix HX3 and HX5 lubricants purchased
    150 points for every litre of Helix HX7 lubricants purchased
    600 points for every litre of Helix HX8, Helix Ultra, Power & Protect lubricants purchased
  • Convenience Retail including Shell SELECT, deli2go and delicafé
    For every purchase of INR100 and above, you earn 1 point on purchase of every INR 5. No points will be awarded for purchases below INR100 for this category. No points will be awarded on purchase of tobacco products.
• As an individual customer, you can earn points on a maximum of 3 transactions per day, or a maximum spend of INR 10,000 per day.
• Any purchases which translate to a fraction of points earned would be rounded off to the lower whole number. e.g. 41.8 litres of V-Power will yield 410 points. Similarly, a purchase of INR 204 at Shell Select will earn you 40 points.
• Shell reserves the right to change the rate of awarding points, and the type of qualifying purchases, by giving you reasonable notice in writing (through Shell App, your email address or SMS) and/or highlighting the changes at participating sites.
• Shell has the discretion to add additional points to any customers’ GO+ account.
• Participating sites may also have seasonal offers, which will reward you with extra points for specific purchases. Details of these offers can be found on Shell App and the respective sites from time to time.
  In case you have two active offers on same product, offer with earlier expiry will be applied first.
• As a Shell Go+ member you can earn 250 points for referral. You can share the referral code present in your App with other individual who is not member of Shell Go+. The points will be awarded once the referred individual successfully transacts at least once at any Shell station upon registration.
• Shell reserves the right to not issue points in combination with other offers such as promotions or discounts, unless explicitly stated otherwise.
• No points will be awarded for the items purchased against redemption of points.
• Points earned in each transaction will be credited in real time and can be checked via the Shell App. However, in case of system delays the point balance will be updated within 24 hours from the time of transaction.

4. REDEEMING YOUR POINTS

• Accumulated points in the one account cannot be transferred or combined with any other account
• Points earned as part of GO+ scheme can be redeemed at participating sites as may be defined by Shell from time to time.
• Points earned cannot be redeemed for cash.
• Points redemption can only be availed by the member.
• GO+ catalogue is available on Shell App. You will be required to select the item you would like to redeem, and the same can be availed during the next transaction at participating sites.
• You cannot redeem more than 5 unique items from gift catalogue in one transaction
• Points once redeemed as part of a transaction cannot be reversed. Items purchased against points will not be refunded, returned, or exchanged.
• In case, you redeem the points for a fuel or non-fuel voucher, the total value of the voucher should be consumed in a single purchase. No cash back can be availed in case spend is less than the value of the voucher.
• In case of unavailability of redeemed item at a participating site, you may check for the same item at another participating site or may wait for that item to become available. Do check with the participating site if the item selected is part of the available items.
• You will have an option in the App to switch ON or switch OFF offers/ redeemed gift items within My card section by using Toggle functionality before your transaction at site. Currently you can Toggle ON or Toggle OFF all the same type of gift items simultaneously, irrespective of the number of quantities available.
• An offer or gift item or voucher can be availed only once every 24 hours from the time of previous transaction at the same Shell station.

5. SHELL V-POWER REWARDS

• The Shell V-Power Rewards Program is a 3 year program part of Shell GO+ programme (running from 1st January 2024 to 31st December 2026) and it refers to the tier of membership allocated to the Shell V-Power customers by SIMPL basis rules and regulations of the Shell V-Power Rewards Program that are laid out by SIMPL from time to time. That is valid at all participating retail stations.
• Eligibility to join Shell V-Power rewards program requires a minimum fill of Shell V-Power in specific quantity during each qualifying period as follows:
  • Member: Minimum 1 transaction of Shell V-Power in the qualifying period (Qualifying period is 1st January 2024 to 31st December 2026)
  • Bronze tier: 50-99 litres of Shell V-Power
  • Silver tier: 100 to 299 litres of Shell V-Power
  • Gold tier: 300 litres and above of Shell V-Power

Example: Members with purchase of Shell V-Power 100 litres of Shell V-Power starting from 1st Jan onwards will be automatically upgraded from Bronze to Silver tier.

• Existing customers under Bronze, Silver and Gold tier in 2023 will remain in their respective tiers in 2024 but the V-Power tracker will be reset to zero.
• To progress to the next tier of membership, member must meet all qualifying factors for all each membership tier. For the next qualifying period, the entire program will be reset, and customers need to again meet the minimum qualification to be part of a desired tier as mentioned in Point 1.
• Shell reserves the right to amend or add or remove any of the Tiers eligibility and rewards under each tier.
• Rewards/ bonus points/ discounts or any other reward subject to Shell’s discretion
• Upon reaching a Tier, for example bronze to silver, the bonus points on Shell V-Power purchases will be applicable as per new Tier only from next transaction.
• Upon reaching a Tier, for example bronze to silver, the discount offer on non-fuel purchases will be assigned as per new tier within a maximum of 7 days for a fixed validity period.
• All the offers will have a validity period. Customer needs to check for the validity period on the offers section of the Shell Asia App.
• No two similar offers can be clubbed together (For example, if you have two offers of 10% off on vehicle care and 5% off on vehicle care, only one of the two offers will apply to the transaction). You can choose the offer you want to avail by using the Toggle on/off feature on the My Card section of the App.
• No two different offers can be availed on same product in one transaction (For example, if you have 10% off on deli2go and a free beverage offer for birthday, on the same product, only one of the two offers will be applied). You can choose the offer you want to avail by using the Toggle on/off feature on the My Card section of the App.
• Oil change offer is applicable twice in a year .
• Deli2go offer is applicable 6 times in a year for Bronze, 14 times in a year for Silver, 18 times in a year for Gold.
• Upon reaching Bronze Tier, customer will start earning 2X points (20 points per litre) only on Shell V-Power purchase from the next transaction of reaching Tier. Similarly, upon reaching Silver Tier, customer will start earning 3X points (30 points per litre) only on Shell V-Power purchase from the next transaction of reaching Tier and upon reaching Gold Tier, customer will start 4X points (40 points per litre) only on Shell V-Power purchase from the next transaction of reaching Tier.
• On every Thursday, customers are eligible to get bonus points as per following:
  • Bronze Tier - 3X points / 30 points per litre of Shell V-Power
  • Silver Tier - 4X points / 40 points per litre of Shell V-Power
  • Gold Tier - 5X points / 50 points per litre of Shell V-Power
• The bonus points on every Thursday are only applicable on the first transaction of the day and only if Shell V-Power is part of that first transaction.
• Birthday Rewards will be on Shell’s discretion and may vary during the qualifying period. Birthday Reward offer will be assigned one day before the birth date of a member and will be valid for 7 days.
• Rewards upon reaching the next Tier may be on Shell’s discretion and may vary during the qualifying period. Validity for availing the Reward is 30 days.
• Shell V-Power Rewards Program membership is for individuals only - it is not a corporate membership.
• Misuse of Shell V-Power Rewards Program benefits may result in termination of Shell V-Power Rewards Program membership or withdrawal of benefits without prior intimation and at the sole discretion of SIMPL.
• Shell V-Power Rewards is not transferable.
• Shell V-Power Rewards Program membership can be revoked or refused if a Shell V-Power Rewards Program member is involved in any act of fraud, cheating with or without cause and without any notice.
• The Shell V-Power Rewards membership is valid till 31st Dec 2026 from the date of enrolment/upgrade/renewal as reflected in the SIMPL system.
• Shell V-Power Rewards Reward Points should be redeemed within the validity period of Shell V-Power Rewards membership after which the Reward Points will automatically lapse.
• Certain reward points that may be earned or credited to members may have a different validity from the tier reward points and will lapse as per their validity and not membership validity of the member.
• Once Reward Points are redeemed or lapsed, they cannot be reinstated under any circumstances.

Shell GO+ terms and conditions shall also apply.

6. SHELL LUBRICANTS MEMBERPLUS PROGRAM

• The ‘Shell Lubricants MemberPlus Program’ is a 3-year program part of Shell GO+ programme (running from 1st January 2024 to 31st December 2026) at selected participating retail stations. In this the members are provided the benefits by SIMPL based on the rules and regulations prescribed for ‘Shell Lubricants MemberPlus Program, as amended from time to time.
• The program is curated to onboard “Referrers” (customers who are willing to refer new customers to loyalty program on Shell Asia app) and “Referred Members” or “Referees” (customers who are joining loyalty program on Shell Asia after being referred by the Referrers)
• Offers/ benefits from the Shell Lubricants MemberPlus Program can only be redeemed when a customer is part of the Shell Lubricants MemberPlus Program.
• The customers are eligible to join ‘Shell Lubricants MemberPlus Program’ as Referrers post identification by Shell or its designated agencies along with below criteria within the defined qualifying period as follows:
  • The customer (Referrer and Referred Members) should be a registered member of Loyalty program on Shell Asia app.
  • The potential Referrer should be willing to join the program to spread advocacy and help onboard new customers to Loyalty program on Shell Asia app.
  • The potential Referrers should be successfully identified by Shell/ its designated agencies/ promotors.
• The Referrers can enrol to the program by redeeming a “Referrer onboarding code” on Shell Asia app provided to them by Shell or Shell identified agencies/promotors.
• The Referrers should provide their consent of accepting notification and subscribe to receive Shell’s promotional communications in order to receive “Referral”/ “Lubricant MemberPlus” code on SMS/ Email which they can share with others to refer and subsequently enjoy referral benefits (if applicable). In the absence of above, referrers understand and agrees that he/she will not receive the “Referral”/ “Lubricant MemberPlus” code and Shell or Shell identified agencies/promotors shall not be liable in any manner whatsoever.
• The Referred member, if want to become Referrer, should provide their consent of accepting notification and subscribe to receive Shell’s promotional communications via SMS in order to receive “Referral”/ “Lubricant MemberPlus” code on SMS/ Email which they can share with others to refer and subsequently enjoy benefits of referrers and/ or referred members (if applicable). In the absence of above, referred members understand and agrees that he/she will not receive the “Referral”/ “Lubricant MemberPlus” code, benefits of Referrer and/ or Referred members and Shell or Shell identified agencies/promotors shall not be liable in any manner whatsoever. A Referrer must be opted in to SMS channel to receive associated offers and communications.
• The Referrers further agrees to be contacted via push notification/ Email/ SMS/ Telecall for information related to the ‘Shell Lubricants MemberPlus Program’.
• By joining Shell Lubricants MemberPlus Program via Shell Asia app, the Referrers are willing to be contacted by Shell Customer Operations / Support team to share promotional information/ Referral codes/ more information about the Shell Lubricants MemberPlus Program via the mediums not restricting to SMS, Email, Tele call.
• The Referrers can onboard Referred Members by sharing the correct “Referral”/ “Lubricant MemberPlus” code with their network received from Shell via SMS/ Email. The responsibility/ onus is on the Referrer to share the correct “Referral”/ “Lubricant MemberPlus” code (different than Referrer onboarding code) with the Referred Members to avail Program benefits.
• The “Referrer” should only use the “Referrer onboarding code” once to avail program benefits. The responsibility/ onus is on the Referrer to not use “Referrer onboarding code” more than once – by doing so the Program benefits might not apply to the Referrer and Shell or Shell identified agencies/promotors shall not be liable in any manner whatsoever.
• The interested Referred Members or Referees can join the program by redeeming the “Referral”/ “Lubricant MemberPlus” code on Shell Asia.
• The Referred members can only become “Referred members” for a single Referrer account. This account will be the 1st account which the Referred member uses to join the program
• If the onboarded Referrers do not receive the “Referral”/ “Lubricant MemberPlus” codes via SMS & Email within 7 working days, they can connect with Customer Support to raise a query.
• If the onboarded Referrers and/ or Referred members do not receive any applicable offers in their account within 2 working days, they can connect with Customer Support to raise a query.
• Shell reserves the right to amend or add or remove any of the eligibility and rewards for “Referrers” and/or “Referred Members” or “Referees” at any point of time without giving prior notice/ communication/ rationale or liability to customers.
• Shell reserves the right to disallow benefits of other Shell Programs to the members of ‘Shell Lubricants MemberPlus Program’.
• All the customers who have done at least one transaction (on the select SKUs*) from 1^st Jul 2023 to 31^st Dec 2023, will be added to the Referred Member list automatically. These customers will not be tagged to any Referrer in the future as these are existing transactioning customers. They can enjoy benefits of being Referred Member and they can potentially become referrers in the future (subject to satisfying other criteria).
• The customers coming to Shell site organically and who are being onboarded to the program as Referred Member by the Shell site staffs will not be tagged to any Referrer in the future as these are existing transactioning customers. They can enjoy benefits of being Referred Member and they can potentially become referrers in the future (subject to satisfying other criteria).
• Shell reserves the right to amend or stop any part or entirely the Shell Lubricants MemberPlus Program at any point of time without giving prior notice/ communication/ rationale to customers.
• Rewards/ bonus points/ discounts or any other reward are subject to Shell’s discretion.
• All the offers will have a validity period. Customer needs to check for the validity period on the offers section of the Shell Asia App. Shell reserves the right to amend or add or remove any of the validity period within this Lubricant Referral program without giving prior notice/ communication/ rationale to customers.
• No two similar offers can be clubbed together (For example, if you have two offers of 10% off on vehicle care and 5% off on vehicle care, only one of the two offers will apply to the transaction). You can choose the offer you want to avail by using the Toggle on/off feature on the My Card section of the App.
• No two different offers can be availed on same product in one transaction (For example, if you have 10% off on deli2go and a free beverage offer for birthday, on the same product, only one of the two offers will be applied). You can choose the offer you want to avail by using the Toggle on/off feature on the My Card section of the App.
• The Shell Lubricants MemberPlus Program membership is for individuals only - it is not a corporate membership.
• The Shell Lubricants MemberPlus Program is intended for Taxi segment customers only, any misuse/ fraudulent activities will lead to termination/ blocking the customers on using the app.
• Misuse of the Shell Lubricants MemberPlus Program benefits may result in termination of the Lubricants Program membership or withdrawal of benefits without prior intimation and at the sole discretion of SIMPL.
• The Shell Lubricants MemberPlus Program Rewards is not transferable.
• The Shell Lubricants MemberPlus Program membership can be revoked or refused if such a member is involved in any act of fraud, cheating or not the intended target audience for this program, with or without cause and without any notice.
• Shell reserves the right to amend or add or remove any terms & conditions of Shell Lubricants MemberPlus Program including validity period without giving prior notice/ communication/ rationale or liability to customers.
• The Shell Lubricants MemberPlus Program Points should be redeemed within the validity period of the Shell Lubricants MemberPlus Program membership after which the Reward Points will automatically lapse.
• Certain reward points that may be earned or credited to members may have a different validity from the overall Program reward points and will lapse as per their validity and not membership validity of the member.
• Once Reward Points are redeemed or lapsed, they cannot be reinstated under any circumstances.
• Shell GO+ terms and conditions shall also apply.

4W ‘Shell Lubricants MemberPlus Program’: Offer Terms & Conditions (For Referrers and Referred Members)

• The offer descriptions may be changed by Shell at any point of time without giving prior notice and without any liability to customers.

4W ‘Shell Lubricants MemberPlus Program’: Offer Terms & Conditions (For Referrers)

• The offer descriptions may be changed by Shell at any point of time without giving prior notice and without any liability to customers.

Other offer Terms & Conditions:

1. Offer can only be redeemed once per customer
2. Offer can be redeemed only for 1 unit from select SKUs of lubricants category
3. The offer is valid only at participating Shell Stations, subject to availability of the product
4. Image used in the offer is meant for representation purpose solely
5. The offer cannot be combined or exchanged with any other offer provided by Shell
6. No two similar offers can be availed simultaneously
7. In case there are other offers on same SKUs, customer needs to toggle ON this offer and toggle OFF other offers in ‘My Card’ section of the app to avail this offer
8. The offer is not transferable and cannot be exchanged/ redeemed for cash. No cash claim shall be entertained in lieu of the offer
9. The offer is valid only for successful/ approved transactions
10. Shell GO+ terms and conditions also apply
11. By participating in the Offer, the Customers shall be deemed to have accepted these Terms and Conditions
12. **Valid SKUs for 4W oil change/ 4W ‘Shell Lubricants MemberPlus Program’ are: HelixHX65W-30_4*3.5L_A343, HelixHX65W-30_4*3L_A34, Helix HX5 15W-40_4*3.5L_A1W8, Helix HX5 15W-40_4*4L_A1W8, Helix HX5 15W-40_4*3L_A1W8

7. FLEET SOLUTIONS CUSTOMERS

Customers who use Fleet Solutions card as a method of payment will not be eligible for benefits of the GO+ programme for that transaction. Please reach out to your Fleet Solutions Account Manager for more information.

8. ACCOUNT CLOSURE & POINTS EXPIRY

• You can choose to leave the programme/membership by contacting our customer service team which can be reached on +91 44 3099 1103 or +91 44 4344 2650.
• All the unused vouchers/ points shall be forfeited at the time of account closure.
• If an account is inactive for one year, Shell reserves the right to
  • reset the points balance to zero for the account with immediate effect, and/or
  • close the membership account with immediate effect
• The validity of points earned is 1 year, at the end of which same shall be expired.
• Shell reserves the right in its sole discretion to suspend and/or terminate your account and/or access to Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card or any functionalities thereof, delete your profile and any of your User Generated Content and/or restrict your use of all or any part of the Shell App, Shell GO+ website and Physical GO+ card at any time, for any or no reason, without notice and without any liability to Shell or anyone else for any breach of these terms and conditions and/or applicable laws or even otherwise. After any line of action, as aforesaid, you are not allowed to create a new account to circumvent the termination, deletion or restriction.
• You understand and agree that some of your User Generated Content may continue to appear on or be part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card or may persist in backup copies for a reasonable period of time even after your account and/or access to Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card is terminated.
• These Terms and Conditions shall remain in effect after your account and/or access to Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card is terminated.

9. DATA PROTECTION

• As a member of GO+, any information shared by you is governed by the GO+ Privacy Policy. The Privacy Policy (which can be accessed in the Account section of the app) describes how Shell manages your data in accordance with the law.
• will receive periodic updates on your account, promotional offer and information on the programme. The communication will be through Shell App, your registered mobile number or your email address. You have the option to choose your preferred mode of communication.

10. LIMITATION OF LIABILITY

• You are responsible for the accuracy of the information that you enter or submit to become a part of Shell GO+ programme. While Shell does its best to ensure that any information provided to become a part of Shell GO+ programme is correct at the time of inclusion, Shell cannot guarantee the accuracy of such information.
• Shell disclaims all warranties, express or implied, regarding your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card.
• You understand and agree that your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card is at done at your own risk, cost and consequence and that you are solely responsible for any damage suffered by you or any 3^rd party as a result of your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card.
• Shell shall under no circumstances whatsoever be liable to you or any 3^rd party, whether in equity, contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with your participation in the Shell GO+ programme and your any associated operation and use of Shell App, Shell GO+ website and Physical GO+ card for:
  • loss of actual or anticipated profit, sales, savings, use, business, business opportunity or revenue;
  • losses caused by business interruption;
  • loss of goodwill or reputation;
  • loss or corruption of data, information or software; or
  • any indirect, special or consequential cost, expense, loss or damage suffered
    even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by you and/or Shell.

11. INTELLECTUAL PROPERTY

• All intellectual property contained in or on Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card is owned by Shell or its licensors. All content in the Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card including, but not limited to, text, software, scripts, code, designs, graphics, photos, sounds, music, videos, interactive features and all other content (“Content”) is a collective work under applicable copyright laws and is the proprietary property of Shell. Shell reserves all of its rights in respect of the IPR contained in the Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card and in respect of the Content.
• In particular, Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card contains trademarks including, but not limited to, the mark "Shell" and the Shell emblem. All trademarks included as part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ cards are owned by Shell Brands International (SBI) or its licensors. Shell reserves all of its rights in respect of the trademarks included as part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card.
• Nothing in these Terms and Conditions or otherwise shall be interpreted as granting to you any license of IPR owned by Shell, SBI or its licensors.

12. USER GENERATED CONTENT

• “User Generated Content” is any content such as communications, information, messages, photographs, music, videos, designs, graphics, website links, data, profiles that you and/or other members post or otherwise make available on or through Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card, except to the extent that such content is owned by or licensed to Shell.
• You are solely responsible for your User Generated Content, your interactions with other members and in general, your overall activity in the Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card and Shell shall not have any liability whatsoever for any user generated content
• You agree not to post any content or make any communications which may expose Shell or any of other member of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card to harm or liability of any type.
• You agree not to post or submit User Generated Content, or a link to a website, which, is illegal, fraudulent, deceptive, misleading, libellous, infringing, harassing, hateful, threatening, abusive, pornographic, offensive in a sexual, racial, cultural or ethnic consent or is otherwise objectionable.
• You confirm that you own or control all rights in any User Generated Content that you post or submit on Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card. You agree not to submit User Generated Content unless you are the owner or have permission of the owner to post such User Generated Content. You confirm not to post photos or videos of another person or showing another person without that person´s permission.
• Your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant to Shell a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner of media now or later developed for any purpose, commercial, advertising or otherwise, including the right to translate, display, reproduce, modify, create derivative work, sub-license, distribute, assign and commercialize without any payment due to you.
• Should any part of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Shell.
• Do not use or become member of Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card or any functionality thereof for any commercial purpose.
• Do not post any User Generated Content that includes “junk mail”, “chain letters”, “pyramid schemes” or other forms of solicitation.
• Do not use automated scripts to collect information from Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card.
• Do not provide any false personal information about yourself. You confirm not to create more than one Shell account, create a Shell account on behalf of another individual, group or entity, or transfer your profile or account. Do not use or try to use another person's account, username or password.
• Shell reserves the right to monitor any information transmitted or received through any forum provided, and, at its sole discretion and without prior notice, to review, remove or otherwise block any material posted.
• Shell has no obligation to prescreen, monitor, edit or remove User Generated Content and assumes no responsibility for User Generated Content, even where it chooses to carry out prescreening, monitoring, editing or removal of User Generated Content.

13. INDEMNITY

You agree to indemnify, defend and hold harmless Shell, SBI, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, legal costs arising from or relating in any way to your User Generated Content, your participation in Shell GO+ programme, any associated downloading / usage of Shell App, Shell GO+ website and Physical GO+ card or any violation of these Terms and Conditions of Use, any law or the rights of any third party..

14. EXTERNAL WEBSITES OR APPLICATIONS

Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card may include links to external websites or applications. When you follow such links the external website or application may appear as a full screen or in some cases it may appear within the frame of Shell App, Shell GO+ website and Physical GO+ card. These links are provided in order to help you find relevant websites, applications, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites or applications are suitable for your purposes. Shell is never to be construed as recommending to you to avail any services and/or products available through any of these websites or applications. Shell is not responsible for the owners or operators of these applications or websites or for any goods or services they supply or for the content of their websites or applications and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website or application to which Shell App, Shell GO+ website and Physical GO+ card includes a link infringes the intellectual property rights of any third party).

15. GOVERNING LAW & DISPUTE RESOLUTION

Your participation in Shell GO+ programme and any associated Shell App, Shell GO+ website and Physical GO+ card and these terms and conditions shall be governed by and construed and interpreted only in accordance with the laws of India. In the case of any dispute or claim arising out of or in connection with or relating to your participation in Shell GO+ programme and/or any associated Shell App, Shell GO+ website and Physical GO+ card and/or these terms and conditions, such dispute or claim shall be finally and exclusively settled by arbitration vide a sole arbitrator under the Arbitration and Conciliation Act, 1996 or any other statutory modifications or re-enactments made thereof as per Rules of Delhi International Arbitration Centre. The sole arbitrator shall be appointed as per Rules of Delhi International Arbitration Centre. All Arbitration proceedings shall be conducted in the English language and the seat/venue/place of arbitration shall be New Delhi only. Each Party shall co-operate in good faith to expedite (to the maximum extent practicable) the conduct of any arbitral proceedings commenced. Subject to aforesaid, the courts at New Delhi shall have exclusive jurisdiction.

SHELL APPLICATION: GENERAL TERMS AND CONDITIONS OF USE

Please read these terms and conditions of use carefully before using this mobile application (the “App”). By accessing or using this App or any functionality thereof on any computer, mobile phone, tablet, console or other device (together “Devices” and each a “Device”), you confirm that you have read, understood and agreed to be bound by these terms and conditions of use and any other applicable law.

If you do not agree to these terms and conditions of use, please do not access or use the App or any functionality thereof.